"I would recommend this program to anyone that works in non-profit or Government Funded Programs even if they are not interested in obtaining the CCA designation. The information and tools shared are excellent for work environments where Change is the never-ending story."

"Coaching Skills for Change Navigation is a time-efficient workshop to understand the value coaching would bring to individuals experiencing change. The role of a coach and the techniques a coach would use were all explained very clearly. The territorial knowledge was well presented and the practical application helps bring practice to new skills."

"A wonderful way to spend a day learning. Loved the venue, appreciated the content and delivery, great to meet new people. I look forward to taking additional courses with Capillary. Thanks so much Rich! Special thanks to Kim Badder for the introduction to your course."

“This workshop has the potential to change your mindset – which in turn alters your view of the world around you. The workshop was interesting and insightful from start to finish. The Lego Serious Play was well integrated into the teaching and dialogue. I have reflected on the workshop over the past few weeks and I have consciously chosen to be more curious in situations where in the past I might have been more anxious. Many thanks – a wholehearted recommendation.”

"Rich, the instructor, is very personable, knowledgeable and an engaging facilitator; so anybody taking this course would definitely benefit from his insights. Also, the quality of the other attendees was amazing; making for a very pleasant and fruitful learning experience."

"I am truly thankful for the content and relevant/practical examples delivered at this workshop. The fact that we were a relatively small group and the facilitation super powers of Rich Batchelor created the perfect conditions for us to learn, share insights, and connect, this knowledge added value to the substance of the CCA workshop and contributed significantly to its success. I definitely recommend this certification training!"

"It was great to do this training as a group within our organization because it also acted as a team-building session. The facilitation was great at getting us to think about the real-world changes we’re managing, and the importance of ourselves as change agents."