Created in 2014, the Certified Change Agent program is recognized internationally as a foundation step for anyone developing their career in change management, leadership or any role that supports and guides people through change.

The three step qualification process challenges the individual to gain knowledge and demonstrate its application to real world change situations. This is not a plug n play approach but a deep and meaningful exploration of change competency to develop individuals ability to make change happen by thinking change approaches and styles that will work for each unique situation they experience.

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Why become a Certified Change Agent?

The Change Agent program develops skills in change management and associated tasks for successful delivery of change in organizations and individuals. It is methodology agnostic, choosing to focus on critical thinking, insights and the tools, techniques and competencies to build unique approaches that fit unique change events.

The program covers theory and practice. Real life change situations are dispersed throughout the workshop content, with regular activities to build knowledge, collaborate with peers and develop plans for specific events brought to the table for discussion. Lego Serious Play is incorporated into the learning activities, with video analysis and of several group, pairs and individual activities. Learners leave with an understanding of the needs to develop their change approaches, practical tools for metrics, behaviours and engagement, as well as their own personal change agent profile.

Gaining your Certified Change Agent (CCA) demonstrates a broad based foundation in many change approaches and an ability to apply individual approaches to successfully bring about change.

Course Curriculum

The Workshop will cover the essential learning components and end with the examination in the final hour of day 3. For those that pass the exam, they will be invited to submit a written essay within 125 days. On passing the essay a Certified Change Agent (CCA) designation is awarded to be renewed every 3 years.

Workshop Day 1 Workshop Day 2 Workshop Day 3 Exam & Essay
  • What is Change
  • Human Emotions to Change
  • Personality Types
  • Understanding why we have change
  • Learning the players for Change
  • Dealing with Resistance and building Resilience to Change
  • How is change managed
  • What is Change Management
  • Change Management approaches
  • Change Management & Project Management
  • Levels of Change Management
  • Change Leadership
  • Innovation & Change
  • What is a change agent?
  • Planning & Preparing for Change
  • Influencing without authority
  • Creating your Change Agent role
  • Defining your change agent expectations
  • 60 multiple choice questions, in 60 minutes, 70% pass mark, closed book.
  • Written essay demonstrating application of learning to a change event, in 3000 words, submitted 125 days after exam

Course Investment: C$1750+taxes*

*rates may be less for advance and early purchases