Rich Batchelor

Rich Batchelor

Chief Change Agent

About Rich

Rich has been successfully delivering change for over 25 years. He has worked with organizations across all parts of the globe and it a strong advocate for balancing physical and virtual connectivity with clients. His legacy includes developing the change delivery model for UK government and being a founding member and first president of the Toronto Chapter of the Association of Change Management Professionals. He has a masters in change management and is a certified Lego® Serious Play® Facilitator & Workshop Designer. He is also a certified Project Manager & Scrum Master, Lean Six Sigma Green Belt with Design for Six Sigma & Operational Excellence, Facilitator, Coach, Counselor, Psychotherapist and more!

Rich enjoys sharing his wealth of knowledge and experience with others as they learn about change, leadership, strategy and organizational development.

Jacqueline Kappers

Jacqueline Kappers

Associate Facilitator

About Jacqueline

Jacqueline has wondered about the viability of the impossible, asked inconvenient questions, and stirred the pot in organizations in several countries, over several decades. With a background in organizational development, marketing, and adult education, she’s created programmes, new ways of thinking about old problems, and been a change catalyst for not-for-profits, national- and international government organizations, and financial institutions in The Netherlands, Belgium, the UK, and Canada.

Experience with failed change initiatives led her to conclude that training without on-going support for learning had only temporary results and that people don’t adopt change easily, despite clearly communicated vision and benefits. A passion for learning exactly how the brain adapts to change and for identifying the root cause of resistance was born. Jacqueline has discovered she is a pioneer in a new but steadily emerging approach to change management, which focuses on minimizing resistance and maximizing adoption by preparing those impacted by change for the losses as well as the benefits. She is currently conducting research for a book introducing a new model for change, preparing a Ted Talk on grief, loss, and change, and completing the PCC coaching accreditation.

When she is not teaching, coaching, speaking, writing, or volunteering with the Association of Change Management Professionals or Toronto Change Days, Jacqueline can be found with her nose in a good book and an unreasonably large mug of Earl Grey, thinking big thoughts while hiking or swimming, or playing with her three children in London, ON.

Shawn Draisey

Shawn Draisey

Associate Facilitator

About Shawn

Shawn Draisey is a CCA graduate Feb 2017 cohort and has been involved with Capillary Consulting since 2016.

He has been active with the Toronto chapter of ACMP 2016-2018, Toronto Change Days (2019 workshop facilitator, 2020 program selection committee) as well as supporting the global change days movement. Shawn is one of the co-founders of the Toronto Church of Change along with being a Glocomnet facilitator of the FAUC Framework and is an active member in the Toronto Chapter of VUCA Canvas practitioners.

Shawn has an educational background in Career Development and has worked day jobs in corporate recruitment, not for profit career development and executive search/head hunting.  At current his educational pursuits are TOC (Theory of Constraints), Blue Ocean Shift, Design Thinking and PMI CAPM designation.

His mantra for change is to pay attention, ask questions, have fun, use imagination and be conscious of your values.

Paola Diego

Paola Diego

Qualifications & Community Management

About Paola

Paola Diego is an Urbanistic Architect with a focus on sustainability. Since 2017, she has worked for several companies in sales and customer support. Since 2018, Paola has also endeavored as a gaming and tech writer for several sites from America and Italy and as a Spanish-English content translator. Paola’s passion for design and fashion motivated her to start her own vintage clothing store, where she sells curated vintage pieces locally utilizing social media and e-commerce solutions as an entrepreneurship project.

Since a young age, she alternated her time between school and her career as a professional swimmer in her homeland, Honduras. One of the things she learned while pursuing this is now her favorite mantra: “Work hard, learn everything you can, but master the things that you love.” Since then, that has being Paola’s mission.

Capillary Learning Assessment Board

We are delighted to have an internationally recognized global assessor board. They support the completion of our credentials by being impartial assessors of the written submissions to award the certified change agent (CCA) and certified change leader(CCL) qualifications.

Daniela Bradutanu

Daniela Bradutanu

Assessment Board Member

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About Daniela

Daniela Bradutanu, PhD, CAPM, PRINCE2, is an accomplished project manager and change management consultant with international experience across US and Europe leading transformation initiatives.
Daniela has over 10 years of experience and specializes in education, technology, e-learning and blockchain. She started her career in Romania, then moved to US and UK. She is passionate about people, decoding resistance to change and managing projects. She partners with the business leaders to design change interventions and plans (training, performance management processes, etc.) which help to effectively and proactively manage employee resistance, ensuring high levels of engagement and adoption. As a project manager she specializes both in Waterfall and Agile methodologies making sure projects are completed in time and within budget.
She was active in research and published several scientific papers and a book entitled Resistance to Change – A New Perspective.

Natalie Sappleton

Natalie Sappleton

Assessment Board Member

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About Natalie

Dr. Natalie Sappleton is Director of Academic Projects on the MBA and Executive MBA Programs at Quantic School of Business and Technology. Natalie received her M.A. (Hons.)  in Economics and Politics at the University of Glasgow and her PhD and Masters in Research from Manchester Metropolitan University.  She has taught in international business, strategy and organizational development. Her research focuses on the development and implementation of organisational policies and processes to support equity and inclusion in workplaces.

James Coughlin

James Coughlin

Assessment Board Member

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About James

Marcin Jasinski

Marcin Jasinski

Assessment Board Member

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About Marcin

Marcin Jasinski is a result driven and passionate leader, experienced in managing teams and change spanning industries and geographies. He developed deep expertise in Financial Services, particularly in Asset and Wealth Management, as a result of his track record of Leadership and Client Relationship Management (CRM).

Marcin graduated with First Class Honours Degree in Business and French and was awarded a McCandless Memorial Prize for the best academic performance. Moreover, he recently completed a Disruptive Strategy course at Harvard Business School. He is fluent in English, Polish, and French.

Currently, MJ serves as an independent management consultant and CEO Advisor. He helped start-ups multiply their growth, medium-sized enterprises to grow 73%+ a year and improve the processes, manage change and drive innovation at multi-billion-dollar companies. MJ has also been engaged in advisory and strategic consulting for hedge funds, investment management and private equity firms. Finally, he performs interim management roles: from fractional CMO, to interim COO, Head of Strategy and Sales Management.

Chelsey Pienaar

Chelsey Pienaar

Assessment Board Member

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About Chelsey

Mark Odean Grant

Mark Odean Grant

Assessment Board Member

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About Mark Odean