Jacqueline has wondered about the viability of the impossible, asked inconvenient questions, and stirred the pot in organizations in several countries, over several decades. With a background in organizational development, marketing, and adult education, she’s created programmes, new ways of thinking about old problems, and been a change catalyst for not-for-profits, national- and international government organizations, and financial institutions in The Netherlands, Belgium, the UK, and Canada.

Experience with failed change initiatives led her to conclude that training without on-going support for learning had only temporary results and that people don’t adopt change easily, despite clearly communicated vision and benefits. A passion for learning exactly how the brain adapts to change and for identifying the root cause of resistance was born. Jacqueline has discovered she is a pioneer in a new but steadily emerging approach to change management, which focuses on minimizing resistance and maximizing adoption by preparing those impacted by change for the losses as well as the benefits. She is currently conducting research for a book introducing a new model for change, preparing a Ted Talk on grief, loss, and change, and completing the PCC coaching accreditation.

When she is not teaching, coaching, speaking, writing, or volunteering with the Association of Change Management Professionals or Toronto Change Days, Jacqueline can be found with her nose in a good book and an unreasonably large mug of Earl Grey, thinking big thoughts while hiking or swimming, or playing with her three children in London, ON.